Welcome to Borealie! We specialize in premium Gazebos designed to enhance outdoor spaces with comfort, style, and durability. Our goal is to provide high-quality outdoor solutions, secure online shopping, reliable delivery, and excellent customer support. Below are answers to some of the most frequently asked questions from our customers.

Products

What products does Borealie offer?

Borealie offers premium Gazebos designed with durable materials, elegant designs, and practical functionality. Our gazebos are created to provide comfortable outdoor spaces for relaxation, gatherings, and entertainment while adding beauty to your property.

Where can I find product dimensions and specifications?

Detailed product dimensions, materials, features, and specifications are available on each product page. If you need additional information before placing an order, our customer support team will be happy to assist you.

Shipping & Delivery

Do you offer free shipping?

Yes. Borealie offers free shipping on eligible orders throughout the United States.

Where does Borealie ship?

Currently, Borealie ships only within the United States.

How long does order processing take?

Orders are processed within 1–2 business days after payment has been successfully authorized and verified.

How long does shipping take?

After processing, most orders are delivered within 5–7 business days, depending on your location and the shipping carrier.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this information to monitor your package until it arrives.

Can I change or cancel my order?

Yes. If your order has not yet entered processing or shipment, please contact our customer support team as soon as possible. We will do our best to assist with your request.

Payment & Security

What payment methods does Borealie accept?

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Yes. Borealie uses SSL (Secure Socket Layer) encryption and trusted payment processing systems to protect your personal and financial information during checkout.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy. Eligible products may be returned within 14 days of delivery according to our Return & Refund Policy.

How long does refund processing take?

Approved refunds are processed to the original payment method within 1–2 business days. Your bank or payment provider may require additional time before the refund appears in your account.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately with your order details and photos of the item. We will review the issue and provide the best possible solution.

Order & Shipping Issues

What should I do if my package is delayed?

Shipping delays may occasionally occur due to weather conditions, holidays, or carrier-related issues. If your order is delayed beyond the expected delivery timeframe, please contact us for assistance.

What if my package is lost?

If your package appears lost or tracking information has stopped updating for an extended period, please contact Borealie. We will work with the shipping carrier to investigate and help resolve the issue.

I did not receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find your confirmation email, contact our customer support team and we will help verify your order information.

Customer Support

How quickly does Borealie respond to customer inquiries?

Our customer support team responds to all customer inquiries within 1 business day during our regular business hours.

How can I contact Borealie?

Phone: +1 308 423 2612

Email: support@borealie.com

Address:
419 Eagle St
Benkelman, NE 69021
United States

Business Hours:
Monday–Friday
9:00 AM–7:00 PM (USA Time)

Why Choose Borealie?

Borealie is dedicated to providing premium Gazebos that combine durability, elegant design, and outdoor functionality. We focus on delivering a smooth shopping experience through secure payments, free U.S. shipping on eligible orders, fast processing, reliable delivery, and responsive customer service. When you choose Borealie, you can shop with confidence knowing that quality, reliability, and customer satisfaction are always our top priorities.